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Get your foot in the door on this outstanding opportunity! At Staffmark, we have partnered with a company that specializes in luxury home decor. Plug into the team of highly motivated individuals as a Director of Customer Service in City of Industry, CA and be the key element that makes a difference in the world, with industry leading innovation, durability, and reliability. But we know our real source of success comes from our employees, and that is why we are dedicated to providing our employees with only the best. We love new opportunities where you can succeed and are confident you have what it takes to reach new heights in your career with our thriving client!
Salary: $170,000 - $180,000/yr.
Essential functions:
- The Director of Customer Service will be reporting directly to the Chief Operating Officer.
- Responsibility of ensuring an unparalleled customer experience, characterized by white-glove treatment.
- This position prioritizes professionalism and effectiveness over strict KPIs or metrics.
- The ideal candidate will excel in fostering efficient, professional, and helpful communication, elevating client support to new heights.
- Manage a team of 30 individuals spanning various departments such as Customer Service, Operations, and Sales. This role demands exceptional leadership skills and the ability to cultivate strong cross-functional relationships. Experience in product training and a knack for upselling are highly valued, with preference given to candidates with wholesale experience.
- Bachelor's degree
- Five years of management experience
At Staffmark, we value your talent and are confident in the shared future success we hold together. If you're ready to embark on a journey that creates opportunities for every stage in your career, then click "Apply Now." We are eager to connect with you!
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.