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TOGETHER, WE SAVE LIVES
OVERVIEW
Ensure an outstanding level of customer service by providing direct IT support to individuals throughout the organization. Provide comprehensive and progressive technical support for all
company standard desktop hardware, software, networks and peripherals which includes problem diagnosis and resolution, helpdesk support, and dedication to meeting the requirements of the
users in a professional, customer oriented manner.
RESPONSIBILITIES
Provide excellent customer service at all times
Clearly communicate technical solutions in a user-friendly, professional manner
Login daily to a helpdesk phone queue to support remote users
Diagnose and resolve end-user PC hardware/software problems, network or local printer problems, email, internet or local area network access problems
Resolve User ID and password issues in a quick and efficient manner
Provide level one and level two support for company hardware and desktop software standards
Provide support for phone messaging systems, voicemail, fax and mobile phones
Participate in emergency support after hours support on call rotation
Provide support for company standard video conference equipment
Work with users to maximize productivity and use of company standard and business specific, desktop and network based computer equipment and business applications
Work on special projects and performs other duties as required
QUALIFICATIONS
Six (6) months to three (3) years experience in a help desk role
Six (6) months to three (3) years PC hardware, software and peripheral implementation and support experience
Bachelor's degree in Computer Science, Business Administration or related fields preferred
Experience and technology certifications may be substituted for education
A+ Certification, Network +, Security+, MCSE, etc.
Experience in PC/Notebook and peripheral break/fix resolution, installation and maintenance
Experience with data, wireless and voice networks
Experience supporting mobile phones and other mobile devices and related applications
The Safariland Group believes in the benefits of a diverse workforce and is committed to . We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.
All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
- Job Family Mid Level Administrative Workers
- Pay Type Hourly
- Job Start Date Monday, May 20, 2024
- 13386 International Pkwy, Jacksonville, FL 32218, USA
We believe diversity and inclusion make for the best environment and yield extraordinary results. Therefore, The Safariland Group provides equal employment opportunities to all associates and applicants regardless of age, race, color, national origin, sexual orientation, gender identity, disability, religion and any other factor protected by law. Together, we deliver advanced solutions to our customers all over the world. Together, we lead, inspire and thrive. Together, We Save Lives™.