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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

Expert career individual contributor role. Experienced professional with broad experience and unique knowledge. Able to act independently to resolve highly complex problems. Is regarded as a leader and expert in their field. May coordinate and guide the work of others.

Elicit, analyze, communicate, and validate business/user requirements for processes, policies, and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfil the end-user/business requirements. Perform activities required to maintain a high level of availability and stability for one or more applications including change deployment and certification, application performance, application management and development support.

WHAT YOU BRING

• Work with clients and BPaaS Operations teams to elicit high-level requirements and capture business needs.

• Clearly articulate and document business requirements and translate it into functional specifications.

• Provide analytic support by coordinating data extraction from various databases and data interpretation.

• Develop strong partnerships with clients that focus on being a trusted advisor.

• Work with Project Managers, Architects, Developers, and other team members to design solutions.

• Participate in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.

• Follow change management process regarding change deployment.

• 3+ years of experience.

Plus Experience:

• Knowledge of financial services industry.

• Proven delivery track record of working as a Business Analyst in a fast-paced, multi-project environment.

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Knowledge of Java based applications a plus but not required.

• SQL knowledge a plus but not required

Miscellaneous:

• Good communication skills

• Good to have finance [Capital Market] domain Knowledge

What You Will Be Doing:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• May be involved in customer installation and training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.

• Review support transition checklists received from implementation.

• Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.

• Coordinate queue management and resolution times for technical support tickets.

• Liaise with functional support teams to address technical support items and assist the team with client triage sessions.

• Collaborate with Prod Ops to track daily load monitoring issues and aid as required to the Ops teams to address load processing issues.

• Train junior support engineers to help them perform day to day support operations.

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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