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The Equipment Finance Recovery Collections Specialist III provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. May provide training for less experienced specialists in the work group.
Responsibilities
Outbound/inbound - Performs a full range of recovery collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Establishes strong working relationships with field team to support collections efforts.
Collaboration - Interfaces with other departments and management to mitigate losses, Presents to sales, credit, and leadership team in various meeting monthly. Mentors less experienced team members as needed.
Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.
Qualifications
Basic Qualifications:
Bachelor's Degree and 1 year of experience in Call Center Servicing and/or Collections with negotiation experience
OR
High School Diploma/GED and 5 years of experience in Call Center Servicing and/or Collections with negotiation experience
Preferred Qualifications:
Advanced written/verbal communication skills
Advanced customer service skills
Late Stage Collections with Loss Mitigation Recovery experience
Experience in leasing and/or financing
Experience in post charge off collections
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.