SUMMARY

Performs various activities related to Data Center environments, including but not limited to installing and de-installing of Data Center IT equipment, to ensure maximum efficiency, effectiveness, and safety of infrastructure systems. Ensures that appropriate tasks follow the Change Control rules and support the task as documented by the requester.

SCHEDULE

Must be able to work on-site from our Jacksonville, FL office with some weekend work required.

RESPONSIBILITIES

• Part of a "First Line Escalation Team" for serious incidents or technical issues.
• Assist with the execution of Moves, Adds and Changes of IT equipment within the Data Center.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, decommissioned, etc).
• Carry out daily QA checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Oversee Data Center cabling inventory (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately.
• Provides on call 24 x 7 support of the Data Center as needed
• Prepares and maintains technical manuals, reports, equipment inventory and procedures.
• Routine testing of critical Data Center equipment for operation, safety, and efficiency.
• Performs Data Center facilities capacity and space planning for Critical Facilities Infrastructure capacity planning and executive reporting.
• Performs installation and de-installation tasks of all data processing equipment, associated cabling systems and equipment logistics according to established Data Center standards.
• Oversees work from external service providers and ensures that all work is performed within ICE policies and procedures.
• Performs other related duties as required.

MINIMUM REQUIREMENTS

• Bachelor's degree in Electrical / Mechanical Engineering, Information Systems, or Business Administration is preferred, or other related discipline work experience or equivalent combinations of education and training.
• Requires 7+ years of data center operations/infrastructure management experience
• Working knowledge of copper and fiber infrastructure cabling installation and experience with hardware installation
• Skilled use of Microsoft Office Suite of products (MS Word, Excel, PowerPoint, etc.)
• Must be able to lift 50 pounds

PREFERRED QUALIFICATIONS

• Certified Data Center Technician (CDCT)
• Basic network knowledge and experience
• Experience working in a controlled environment with knowledge of Change Control & Incident Management processes
• Excellent oral and written communication skills
• Ability to manage 3rd party contract staff/vendors working within the Data Center

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.