IT Technical Services Manager - Operations
Smithfield, VA 
Posted 27 days ago
Job Description

A great job-and a great future-awaits you at Smithfield Foods. We're an $18 billion U.S. food company with nearly 60,000 employees worldwide. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Join our family today. Apply Now!

Your Opportunity

Our team members receive industry-competitive salaries and are eligible for great benefits packages:

  • Competitive Pay: $114,500 - $167,750 annually

  • Annual Bonus Earning Potential

  • Comprehensive Health Insurance, Retirement Benefits and More

  • Education benefit available to full and part time Smithfield team members on their first day of employment.

  • Open to moving? We will help! Ask about our Relocation Assistance packages!

The IT Technical Service Manager, Operations (Inventory/Production/Engineering/FSQA) role leads the continuous improvement and innovation process for support/enhancement using internal resources, third party strategic service partners, and managed service providers. Effective partnership and teamwork with IT partners and all other IT service teams is a key success factor. This position will also work closely with the Infrastructure Team to ensure optimal performance for all business applications.

The role will oversee the technical design, enhancement, and incident support/resolution process as well as the change process and assure the products are appropriately managed. This role will be critical to business support, system implementations to ensure IT and its service partners are providing on-going support for daily operations.

By leveraging your technical knowledge, experience, leadership skills, and positive attitude, as well as your understanding of cross-functional relationships, you will help deliver process and technology within in a global environment.

  • Manage application day-to-day support processes and be the point of contact.

  • Drive the relationship/partnership (In conjunction with the BRM) with key Business partners in order to provide relevant insights, expertise, and advice on application enhancement/support.

  • Oversee the Interplant supply chain processes, along with the Production Execution systems/teams (Receiving/ Stock transports/Data collection/Labelling) to ensure the Business' operations are stable and meeting business requirements.

  • Also oversee the plant maintenance/engineering systems, as well as support of Food Safety and Quality Assurance systems

  • Responsible for the Service Vendor Technical business partner relationship (Contract/SLA management), Personnel integration with the business and collaboration with Partner Managers on resource productivity/issues.

  • Oversee new architectural designs and enhancements and improve both technical functionality and Business process improvement.

  • Oversee application production environments with documented protocols and procedures - change management, release management, problem management and incident management.

  • Work with the Infrastructure and Integration teams to ensure communication, server, network, and integration tools/services are stable and meeting business requirements.

  • Communicate updates with progress on open requests and work with management team to coordinate any planned resource needs for design, testing and implementation support.

  • Serve as Business and IT teams' main point of contact for any critical system performance issues. Communicate issues impacting daily operations and provide updates on resolution. Work with the Business and IT teams to ensure performance issues are resolved and communicate any identified business impact.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Bachelor's Degree from an accredited four-year college or university and 5+ years of relevant experience, or equivalent combination of education and experience, required.

  • Minimum of 2 years' experience in a position of IT Supply Chain based leadership to include team development and management, with specific emphasis and deep working knowledge/experience in the effective technical support of IT applications, required.

  • Minimum of 5+ years' experience in configuration/supporting/managing an ERP/SAP environment in Supply Chain related modules (MM, PP, PM).

  • Knowledge/experience with plant floor execution systems integrated with SAP or other ERP.

  • Knowledge/experience with Non-SAP systems integrated with SAP or other ERP (QMS, Mfg Analytics, etc.)

  • Experience in designing/managing enhancements/extensions in SAP technical environments - ABAP, .net, middleware technologies a working knowledge of EDI is strongly preferred.

  • Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance.

  • Strong leadership and management skills that align with the Smithfield culture. Specific skills include facilitating change, driving operational excellence, and striving for continuous improvement.

  • Experience with project management.

Supervisory Responsibilities
  • This job will supervise several Technical Engineers/Leads/Analysts.

Work Environment
  • Occasionally required to work in wet or humid conditions (non-weather); work near moving mechanical parts; fumes or airborne particles.

  • Noise level in the work environment is usually moderate.

  • Although much of the time work will be performed in an office environment, must be able to visit and work in a plant, warehouse, distribution center or other manufacturing facility.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

Smithfield is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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