IT Infrastructure Manager

At Horizon Organic, we're growing a culture of passionate people driven to do good for the horizon we all share. We're building the tomorrow we want to see. Every single day.

Joining our team means being part of a dynamic environment where your skills are valued, and your contributions make a real difference. We offer diverse opportunities for career growth and development. Embark on a rewarding journey with us in shaping the future of organic dairy!

Two generations of families-and counting-have grown up on Horizon Organic milk. From the start, as the leading organic milk producer in the U.S., Horizon has been committed to delivering innovative, nourishing dairy that growing families can rely on. In 2023, Horizon Organic became a brand of Platinum Equity. Today, Horizon works with more than 500 farmers across the U.S. to bring high-quality, certified organic milk to consumers. For more information on Horizon's full portfolio of organic dairy products, visit Horizon.com.

In this role, you will be responsible for:

• The IT Manager administers and maintains information technology systems (including PC and LAN equipment).

• Provides IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions.
• Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
• As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
• Acts as the primary point of communication between IT and IS, business and functional units.
• Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.

• In cooperation with Information Security, local IT operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
• Responsible for local inventory maintenance and software license management.
• Monitors security compliance in accordance with IT Security standards, policies and procedures.
• Responsible for maintenance of systems documentation such as IT operations manuals.

• Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software)
• Provides with accurate and standardize processes and procedures for onboarding and off boarding of employees.
• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery.
• Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with ITCC and in accordance with established SLAs.

• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.
• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
• Responsible for local IT vendor, contract and outsourcing management.
• Performs appropriate duties associated with division and IT project-based activities.
• Participates in the identification, development and communication of new technology standards and best practices as appropriate.

• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
• Establishes a process to triage, assess severity, and assign resources to resolve or escalate incidents reported
• Coordinates regularly scheduled meetings with key business teams to manage the daily impact of any changes to the systems
• Establishes a continuous improvement mindset for key processes in the company. Initially, focusing on improving the reliability of the company's IT infrastructure.
• Develops reports, dashboard and other tools to communicate performance improvement and reliability of processes being managed

• Identify solutions to reduce customer issues and reduce system errors

The base compensation range for this position is $125,000-$145,000 commensurate with experience.

About You:

• Bachelor's degree with 5 to 10 years of related experience or equivalent combination.
• Professional certifications as appropriate.
• Knowledge of current trends in the specific field.
• Demonstrated experience with standard software applications, including MS Office, Windows.
• Familiarity with support and troubleshooting of IT Infrastructure
• Must have a strong dedication to customer service.

• Project Management experience

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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