Human Resources Incident Manager

The Human Resources Incident Manager is responsible for overseeing and managing HR-related incidents, such as workplace misconduct, performance/professionalism concerns, discrimination complaints, harassment allegations, and other sensitive issues. They are tasked with ensuring these incidents are investigated, documented, and resolved in accordance with company policies and legal requirements. The Incident Manager plays a crucial role in maintaining a safe, professional, and respectful workplace environment.

SCHEDULE:

• Monday-Friday 8am-5pm
• Remote

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Review, process, and evaluate reports submitted through the incident portal.
• Conduct investigations into reported incidents, maintaining objectivity and fairness throughout the process.
• Ensure all reports are processed in accordance with company policies and procedures, and relevant employment law.
• Maintain detailed records ensuring confidentiality and privacy.
• Communicate with clients and local management teams with findings, recommendations, and suggested actions
• Provide support and guidance to employees involved in incidents through appropriate training and communications.
• Train clients and local managers how to report incidents and concerns.
• Analyze trends and patterns in incident data to make recommendations for process improvement.
• Any other duties as assigned.

QUALIFICATIONS & EXPERIENCE:

• Excellent interpersonal and communication skills.
• Experience working in a fast-paced environment.
• Relevant experience in HR pertaining to policies, employment laws, and compliance issues.
• Strong problem-solving and conflict resolution abilities.
• High ethical standards and integrity, including confidentiality.
• Ability to remain calm under pressure.
• Strong organizational and documentation skills.
• Background in high volume customer service.

ESS ADVANTAGES:

• Fully remote
• Health insurance
• 401(k)
• Nine paid holidays
• PTO
• Sick time
• Opportunity for growth

About ESS

As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, school aides, and other school support staff. With more than 800 school district partners throughout the US, ESS supports the education of more than 4.5 million students every day. We provide our employees the ability to work in school districts across the country in addition to benefits, comprehensive training, flexible work schedules, and professional development. Visit ESS.com to learn more and help to improve education for every student, every day.

ESS Diversity Statement

ESS continuously works to create an environment where all its employees - regardless of race, ethnicity, religion, gender, sexuality, age or abilities - can work to the fullest of their potential in a fair and welcoming space. Believing that a diverse company is more innovative and successful, we have embraced diversity to ensure that we are empowered to make sure that "Every day counts" for our employees, the students, and the schools we serve nationwide.

ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

INDCORP