*Join Us for An In Person Interview Fair at Contractor Connection!*

Contractor Connection is looking for enthusiastic, high-energy individuals who excel in providing superior customer service within a call center environment. If this is you, Apply Today!

• Saturday, July 15th
• 9:00 am - 3:00 pm
• Position Location:  10550 Deerwood Park Blvd. Jacksonville, FL
• Dress Attire - Business Casual
• Selected qualified candidates will be contacted with additional interview details
• Fun Work Environment!

We look forward to meeting you!

Processes new property insurance claims and consumer assignments following established client and department procedures and instructions. Processes escalated calls or issues in accordance with client/department procedures. Review loss descriptions and client notes to properly assign contractors based on type of loss and trade (i.e. General Contractor, Mitigation Contractor, Tarping, Tree Removal, Textile Restoration, Remodeling and Emergency Board Up).

Responsibilities:

• Receives and processes loss assignments according to client instructions.
• Conducts emergency call outs to contractors via three way calls with homeowners.
• Achieves and maintains proficiency with all client and department instructions and updates.
• Attains required call statistic performance according to center standards.
• Maintains set quality standards ensuring assignments are properly made and documented.
• Identify assignment errors and research appropriately.
• Provides excellent customer service to all internal team members and external customers.
• Processes emergency and/or catastrophic event assignments when they occur.
• Maintains a working knowledge of all software applications/programs used to accomplish required department tasks.
• Conduct customer satisfaction surveys.
• Participates in special projects or perform duties in other areas as requested.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times. 

• High school diploma required. Some college preferred or an equivalent combination of education and experience.
• Demonstrated experience in customer service, administrative/clerical skills.
• Experience in a customer service or call center setting preferred
• Familiarity with home improvements/reconstruction contractors or projects helpful
• Outstanding written and verbal communication skills including proper pronunciation, grammar and a consistently courteous and professional tone of voice at all times
• Computer skills in a multi-screen/task environment and working knowledge of MS Office (i.e.: Outlook, Word, Excel)
• Excellent attention to detail and organizational skills
• Good time management abilities with ability to multi-task
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills
• Ability to work independently, with minimal supervision.
• Good interpersonal skills and ability to build relationships.
• Strong work ethic with willingness to work overtime during storm events.