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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2022 FIS University Program!

As a 2022 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.

This two-year full-time program has start dates in January, March, June and September with a dedicated "Learning Week" where you will;

• Learn how to work within a corporate environment

• Learn the structure of FIS and options for growth within the organization

• Hear from FIS leadership about their journey and participate in senior leader networking opportunities

• Build a network of your peers from across the organization

This position is for a June 2022 start.

About The Team

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

What You Will Be Doing

• Responsible for resolving functional and technical questions or issues encountered at client sites. This includes collaboration with other service areas if appropriate, follow up, testing and troubleshooting.

• Responsible for entering all issues into our issue tracking system with detailed information, and following up with clients.

• Escalate issues if unable to resolve within defined time frames.

• Responsible for identifying and documenting product defects for review and validation.

• Work closely with product management to help identify customer requirements and support trends.

• Maintain a high level of customer satisfaction which is measured on a regular basis.

• Represent the team in a number of other functional areas within the company

What You Bring

• Bachelor's degree in Computer Science, Engineering or equivalent

• Proficiency in Microsoft Office Suite

• Self-motivated and willingness to learn

• Excellent communication and interpersonal skills

Added Bonus If You Have

• Working knowledge of current Microsoft Windows operating systems (client and server platforms). Knowledge of UNIX, Linux a plus.

• Working knowledge of Relational Database (RDBMS) technology with basic administration experience in Microsoft SQL and/or Oracle.

• Knowledge of Java's J2EE a plus

What We Offer You

• Student Loan Repayment Program: FIS will PAY OFF your principal loan balance over 10 years of service! Eligibility starts after one year of tenure in the program and is for U.S. participants

• Competitive salary and excellent benefits

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• A broad range of professional education and personal development possibilities - FIS is your final career step!

• Time to support charities and give back in your community

• A work environment built on collaboration, flexibility and respect

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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